AFTER SALES SERVICE & GUARANTEE
Our watches guarantee
All the watches that Showroom W is selling are guaranteed for two to five years from the date of purchase, subject to normal usage conditions and adherence to the instructions for use recommended by Showroom W.
In the event that the product needs to be repaired during this guarantee period, the repair will be undertaken by the Supplier with a constant follow-up of Showroom W., providing that:
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The product has not been subjected to shock, inappropriate immersion, etc.
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The problem has not been caused by inappropriate handling, fair wear and tear or failure to maintain the product (e.g. clogging);
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The product has not been repaired in any way by any after-sales service other than the official ones used by Showroom W or its Suppliers or been interfered with by any person not approved by Showroom W and its Suppliers;
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The product has not been modified in any way from its original condition.
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Likewise, the rules are applicable for the following product categories:
Servicing
If a service becomes necessary, the customer is advised to contact us or an approved Showroom W retailer directly in their country. The guarantee card and customer's name and address should be included with any article.
NOTE : Showroom W cannot be held responsible for any damage, loss or alteration during repair to parts or accessories added to the product, for cosmetic or other reasons, by a third party.
My watch needs repairing. What do I need to do?
Whether the problem you are experiencing with your watch bought on this webshop is covered by our guarantee or the guarantee has expired, please contact us at sylvain@hubertagency.com
If the product is under guarantee, you should also enclose your guarantee card.
We strongly suggest that you send your package using a tracked courier service.
IMPORTANT: We cannot be held responsible for the loss of your package, if you use a delivery method that does not include package tracking.
Once my watch/clock has been sent to after-sales, what happens then?
Upon receipt and after examination:
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If the fault is covered by guarantee: a no-charge repair will be carried out.
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If the fault is not covered by guarantee: a quotation stating the cost of the repairs will be sent to you by email or letter. We will only carry out the repairs after you have accepted the quotation.